We accept returns for purchases of yarn only in exchange for store credit, given that it is unused and in its original packaging. Buyer is responsible for return shipping.
To receive approval for a return you need to contact us within 3 business days upon receipt of your order. Once approved, the return order must be shipped to us within 3 business days. The store credit will be issued upon receipt and inspection of the product, given that it is unused and in its original packaging.
The shipping fee is non-refundable. Customer is responsble for paying all return shipping fees.
Due to the custom made nature of BeCozi products we can not accept returns or offer refunds for any knitted products, including but not limited to blankets, rugs, pet beds, knitwear, home decor products, etc. We appreciate your understanding.